Why a Taxi Dispatch Software is the need of the hour for your taxi business? Till the recent past, there were no major updations in the taxi industry apart from the cabs or taxis becoming advanced. But with the advancement of technology and its integration into the taxi industry, there came the taxi dispatch software like Uber, Ola, Lyft, etc. And these apps have made the process of taxi booking fast, efficient and convenient. It is a milestone for those involved with it like cab drivers, riders and the taxi business owners to a huge extent. Also, it has affected a huge section of the traditional taxi people a lot! So are you still revolving around the conventional methods now?
The local and traditional cab service companies had the worst hit in their business once the taxi companies with a digital touch came into existence. Almost all the people switched to these app-based taxi services. And now almost all the traditional taxi services have begun to use a taxi dispatch software for running their operations. But what about the ones still wandering through the conventional methods? They are struggling really hard to survive in the present competitive world. So it’s already high time to shift their focus on to the use of taxi dispatch software. It’s very much necessary for them to embrace the latest technologies if they want to survive in the present world!
Adopting an efficient Taxi Dispatch App is the only major solution they have right now!
Let us now see what are the benefits of owning a Taxi Dispatch Solution?
Benefits of a Taxi Dispatch Solution
Easy access to services
A Taxi Dispatch Software makes it reaching out to the audience easy compared to the traditional methods. A Taxi booking app brings out the major functionalities under a single umbrella and the riders can book a taxi with just a tap on the phone. So move on now itself to the taxi booking app for running your taxi business.
Reports & Analytics
Reports & Analytics is an unavoidable part of the taxi booking apps. They provide you data in organized form so that we can use it whenever you are in need of them. The various representations include in the form of tables, graphs, etc.
Some of the information that we get from this analytics include:
Business heat maps
Business heat maps give out the details like the cities in which your business demand is high and information like the number of ride requests that have been created from different places etc.
And this allows the Admin to send his drivers from the places of the low number of requests to the places of a higher number of requests. So that both the drivers as well as you will be benefited by this.
Total no. of bookings and revenue in a day
The Reports and Analytics also provide details like the total number of bookings and revenue made every single day. This data is very much useful and hence keeps you informed regarding the performance of your business and thus you can take the appropriate actions accordingly.
Total no. of bookings made by a driver
Another data that taxi booking apps provide is the total number of bookings made by the driver over a particular period. This allows you to access each of your driver’s performance and with the usage of this data, you can take really valuable business decisions on time.
Reach the destination quickly
With the incorporation of Google Maps services, your taxi dispatch software allows you to reach the destination as soon as possible since they always select the fastest route for the destination. Since the customers can reach their destinations fastly the customers will be happy and will be opting for your services every time they require one.
Monitor your fleet with the app
You can monitor your entire taxi business with the usage of your taxi app. Since the taxi app is enabled with a GPS system you can monitor all the activities of your drivers. If you notice that any of your drivers are taking longer routes without any need you can warn them. And thus it can save both your time as well as fuel costs. Overall monitoring allows you to keep a track of the maintenance required for all your fleet.
In the traditional methods of taxi businesses, you may not be able to deal with the expansion of your business. There may be cases where a lot of booking gets increased suddenly. And with the use of a reliable taxi booking software, you can simply manage any number of bookings and thus can yield the maximum benefits. Apart from all this, owning a Taxi Dispatch Software helps to retain your customers and also it creates a brand value for your taxi business. Since the customers come back to you it results in the growth of your business.
Payment Modes & Rates
In the traditional forms of the taxi business, we have the option to pay only by cash and there are chances where it creates issues between the passengers and the drivers for changes. But in the taxi dispatch system payment can be done through cash as well as through other mediums like credit cards, debit cards or through e-wallets. The taxi apps also provide the cost of the journey before the actual trip and it will be very useful for the customers, compared to the traditional methods where you have to literally bargain with the drivers after the trip.
Marketing your brand is very much needful for the overall success of your taxi company. And usually, such tasks takes a lot of time. Also, giving advertisements on the TV, newspapers, and radio may not deliver you the best results always. It may also cost you more money. Whereas advertising through the app helps to save your money, and also reaches out to a wider audience. Another method for promoting your app can be done is through offering various discount plans through the application itself.
Promo codes and discounts
Offering promo codes and discounts will definitely attract a lot of customers to your business. Special and exclusive offers for the newcomers will definitely attract a set of new customers into your business. Also, never forget the existing customers. Reward them if they are using your services regularly.
The feedback mechanism is a must for every business. No matter if it’s a big company or a small sized one. Feedbacks from your customers helps you to improve your services if needs any! The taxi booking apps will be having a feedback section normally to input your queries and other opinions about the service. The customers can also rate the performance of the drivers so that as the owner of the taxi business you can assess the quality service done by the drivers on a regular basis.
You can remove those drivers who have very poor ratings and reward the ones that are really good to the passengers. Also if any customer gives out any improvements to be done, then you can try incorporating those suggestions in your service and thus make the customer happy and improve the quality of your service!
We have now seen how the new generation taxi companies like Uber and Ola have outgrown the traditional taxi services. And the major playing factor in this was the introduction of a well-built taxi booking app. Yes, they embraced the technology and stayed updated all the time. We have also seen the benefits and advantages of owning a taxi dispatch software. And this all proves that to be successful in the present competitive world you have evolved with time.
latest taxi dispatching apps are becoming increasingly popular as customers are moving towards these app-based cab hailing services which offer a much better cab booking experience. Read about some major reasons why a Taxi Businesses need to invest in On-demand Taxi Dispatch App.
So hire the services of a leading taxi software development company now! They might provide ready-made white label taxi software so that you don’t have to wait for a really long time.
If you still have doubts try out a Free Cab Management Software Demo before buying one.
Build your own Taxi empire!