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The advent of technology redefined the taxi business entirely.
Well, do you agree?
In the past, taxi booking was a complete hassle.
Passengers should wait at the respective taxi stands, or hail a taxi by the roadside or should dial through a specific phone-based booking hotline numbers.
However, with the recent advent of technology, a taxi booking app has made all these processes much easier. All these could be done with a single tap!
Today, passengers can book a taxi using a taxi booking app on their smartphones!
A taxi booking app will have normally three different panels.
The admin panel helps you to manage and monitor your taxi business. An admin can manage both the driver and passenger app.
It mainly provides features like activity reports and analytics, resource management, and real-time vehicle tracking.
This section allows drivers to manage his or her taxi business. It enables them to log-in using their username and password. And using his profile he could accept a trip, reject a trip or also change the needful settings according to his wish, like stay in online or offline mode.
The auto fare calculator makes it easy for the drivers to calculate the fare for a particular trip. So he doesn’t need to calculate it manually.
Driver referrals are also an attractive feature. It provides extra points for the new drivers who join in the app using the referral code send by an existing driver.
A commuter or passenger can register in this section of the app by providing his basic details like name, mobile number, etc.
Also, it enables the passengers to book a trip, cancel a trip, plan future trips and many more.
It provides information like predefined fare, the route which the cab driver is about to take, and many more.
Predefined fare option makes it much helpful for the commuters to know the exact price of a journey before so that he/she does not have to bargain for the fares as in the case of ordinary taxi businesses.
These features help the commuters in making their journey a wonderful experience.
Earlier, the taxi business was a fragmented and unorganized market. And there, the cost of fulfilling a customer promise was very low.
A small taxi operator made his decisions at the spur of the moment.
For instance, if he gets a better offer for his vehicle, he doesn’t mind giving a confirmed customer the short end of the stick.
The small cab operators are not at all worried about their brand.
That’s where incorporating all the small cab operators, under an umbrella, will be sought by the customers.
There is always a lot of supply and demand for taxis in almost all cities, but there is no platform that connects them both.
And that’s where the role of technology comes into the play. It can bridge the gap and add a lot of value to the taxi business. It’s all possible mainly due to the current GPS technology which is more accurate and affordable.
Cab hiring was never this much easier and cheaper.
Another advantage is that the taxis nearly match auto fares, there will be no annoying rate- bargain exercise with drivers.
Taxi aggregators like Uber, Ola, Taxi for Sure and Meru are always taking care that Customer is the King.
They also provide instant service- cab’s right at the door in a few minutes. They offer heavy discounts, promotions every now and then, and last but not the least, convenience.
A lot of it depends on how the technology-enabled players pan out their services to stay in the business and maximize their profits.
With the usage of technology in the taxi business, one rider gets picked up at an average of 6 minutes and the drivers need to spend less time idle and more time earning money.
In fact, drivers can make more money, since they can complete more trips every hour.
By facilitating more trips per hour, we enable drivers to offer affordable rides- to 20 percent cheaper than other options.
The taxi aggregator has a network of partners – either driver owns and drives a single car or operators who have a number of cars and drivers on their rolls.
Typically, each vehicle in the aggregator network is fitted with a GPS device that is used for communication and metering and is integrated with the company’s IT system.
A customer can typically book a taxi through multiple channels – the aggregator website, its call center or through a mobile phone application.
Once the driver gets the details of the customer and reaches the pick-up point at the scheduled time.
Automatic fare generation is doe and payment is settled through flexible modes, it also gives a way for clients to share the feedback and give away the ratings.
Taxi apps are perhaps the ultimate examples of digital disruptors.
It allows people to track their taxi’s arrival progress and pay with a mobile phone.
Now that’s transparency of the kind never seen before in the taxi industry, and it’s changed the business model.
With the advent of technology into the taxi business, it has only improved far better compared to the traditional or conventional forms of the taxi business system.
Like the two sides of a coin, even this method has certain flaws. But let us concentrate on the strong sides more than blaming the negatives!
The advent of technology has only redefined the taxi business.
Use the facilities of technology to the core.
Build a perfect taxi dispatch software and mobile app for your taxi business and feel the change!